Chinese fast-fashion e-commerce retailer Temu was hit with a European Union complaint on Thursday, with pan-European consumers group BEUC saying the PDD Group-owned unit might have breached online content rules. Under the European Union's Digital Services Act, online marketplaces and intermediaries are required to fight illegal and harmful content as well as counterfeit products on their platforms. BEUC said it has taken its grievance to the European Commission while 17 of its members in countries including France, Italy and the Netherlands have also filed complaints with their relevant national authorities.
The WestJet Group today celebrated the takeoff of its highly anticipated service between Calgary and Reykjavik (Keflavik). The exclusive service, linking the Group's global hub in Calgary to Iceland, not only bolsters the airline's efforts to enhance YYC Calgary International Airport's connectivity but reinforces the city's standing as the best connected mid-sized city in North America.
Dealing with irate customers can be extremely stressful for call centre workers but Japan's SoftBank Corp thinks it has a solution: artificial intelligence-enabled software that softens the tone of customers' voices. "We are working on the development of a solution that can convert the customer's voice into a calm conversational tone and deliver it to our workers using AI-enabled emotion recognition and voice processing technology," SoftBank said in a press release on Wednesday. "With this solution, we aim to maintain good relationships with customers through sound communication while ensuring the psychological welfare of our workers."
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